After consultation with the many health professionals referring families to Tresillian, it was decided to introduce a centralised intake system, to streamline referrals. Director of Nursing & Clinical Services, Anne Partridge led the implementation of this initiative that meant referrals were processed more efficiently. While this helped curb the long waiting lists at all Centres, the length of residential stays was also reviewed and standardised to 4 nights, 5 days at all Centres to enable more families to be admitted. This strategy was received positively by referrers and parents and remains in place today.